Support Staff

Building a business without losing a personal touch is challenging, but Open Arms is able to provide compassion without compromising skill or expertise, ensuring that clients have the most positive caregiver experience. Our support staff are experienced healthcare professionals who have a wide range of responsibilities in supporting our caregivers and our client families.

Katrina Betts, CDP

Care Coordinator

Katrina knows firsthand what makes a good, compassionate skilled caregiver. She started with Open Arms several years ago as a CNA with direct care-giving responsibilities. Her exceptional care-giving skills combined with her excellent communication skills made her the perfect candidate for promotion to Care Coordinator. Additionally, Katrina is well versed in training caregivers about each client’s needs and maintaining great relationships with our clients and their families. She enjoys being a Care Coordinator because she can use her on-the-job experience to help caregivers and clients. She enjoys helping people, and it makes her feel like she has a worthwhile purpose.

Lily Cordova

Care Coordinator

Lily began as a CNA in Colorado and immediately developed a love for caring for others while working in an acute and long-term care facility. There, she gained valuable skills in how to best interact with and care for residents with dementia and Alzheimer's. In 2016, she joined the Open Arms team as a caregiver and was later promoted to the role of Care Coordinator. She really likes the opportunity she gets to interact with and get to know her clients, their families and our wonderful team of caregivers.

Neha Prajapati

Care Coordinator

Neha joined the Open Arms' team in 2018 as a Care Coordinator. She has a Bachelor's degree in Psychology from University of Illinois and is working on her nursing degree at Ambria College of Nursing. Neha has always had the passion and drive to care for the elderly. She has experience working as a CNA, which helps better understand the client-caregiver relationship. She is very excited to use her skill set to offer wonderful care to her clients.

Kristin Reichert

Care Coordinator

Kristin first came to Open Arms as a Care Coordinator Assistant. Through learning and experience, she has now switched roles and is one of our Care Coordinators. With her background in Health Science, she has gained the knowledge to coordinate with families, talk with clients and train caregivers. She enjoys being a Care Coordinator because she is able to make her clients' lives better and help families navigate home care for their loved ones. She loves that she is able to have face-to-face interaction with people as well as take part in the administration world.

Mary Reynolds

Care Coordinator

Mary is a Care Coordinator with Open Arms Solutions. Mary saw the need for compassionate, empathetic healthcare employees after going through challenging times with her own family, and decided a career in healthcare was her passion. She comes to Open Arms with over six years' experience in healthcare in a variety of settings, including acute care, hospice care and skilled nursing. Mary has always adored working with the geriatric population and enjoys educating caregivers to meet the specific, individualized needs of her clients and their families.

Cristina Quarrato

In-Home Operations Coordinator

Cristina Quarrato is a Care Coordinator Assistant for Open Arms Solutions. She has a Bachelor's degree in Psychology from Northern Illinois University and always had an interest in working in the healthcare field. She also works part-time at an assisted living community and has been there for over three years. Some of Cristina's responsibilities at Open Arms include scheduling assessments for potential clients, handling long-term care insurance claims and assisting the coordinators with staffing. Her compassion for helping seniors, attention to detail and great communication skills has allowed her to gain great relationships with clients and caregivers.

Jasmine Rathod

Senior Living Care Coordinator

Jasmine is a Senior Living Care Coordinator. She joined the Open Arms' team in 2017. She has a Bachelor’s degree in Health Sciences from North Park University. She has always had a passion for healthcare. She enjoys working with clients and families and being able to build relationships with everyone she meets. She uses her CNA experience to work with clients, family members and to train our caregivers on the best care practices. Jasmine really enjoys working in the fast-paced environment and knowing she is helping others. She always has a smile to her face and is always willing to help!

Nina Anderson

On-Call Manager

Nina Anderson is an On-Call Manager for Open Arms Solutions. Nina answers all calls from clients and caregivers after business hours. Our phone lines are open 24/7, and Nina is always available to help with an emergency, issue or problem that arises outside of normal business hours. Nina really enjoys the opportunity to help people through stressful situations and circumstances with her calm and problem-solving demeanor. Nina’s personal experiences dealing with aging parents gave her the empathetic and understanding qualities needed to work with our Open Arms clients and families.

Laura Navarro

On-Call Manager

Laura joined Open Arms in April 2017 when the opportunity for On-Call Manager became available. She worked in healthcare administration/management for over ten years and left her career in 2015 to stay home with her children. Laura continued to be active as a volunteer for different non-profit boards as a Breastfeeding Peer Counselor at her local WIC office. When this opportunity became available, Laura knew it would be a great fit because she is still able to be with her family and provide a service doing what she loves: helping clients and meeting their needs. Laura enjoys working with clients and their families, providing excellent customer service and help meeting their needs to the best of her abilities. She also truly enjoys establishing a connection with each caregiver, as they are the lifeblood of Open Arms.

Rachel Marks, RN

Nurse Manager

Rachel joined the Open Arms Team as the Community Nurse Manager at The Breakers of Edgewater in 2017. While Rachel was completing her Bachelor's degree in Science of Nursing at the University of Michigan, she worked in the sports industry, helping guide student athletes and families through the recruiting process. Through these experiences, she has developed an empathetic approach that allows her to guide and comfort families through the difficult and sometimes unknown waters ahead. Since then, she has come back to the healthcare field with an excitement and compassion for helping others. Some of her responsibilities include meeting and completing thorough assessments on our new clients, working closely with other organizations in the community to offer holistic care to every client, communicating with families to keep them updated on any care needs or concerns, and staff development. She is a team player and her positive attitude helps to connect and bring joy to both our clients and families. Rachel loves helping others and bringing a smile to someone’s face!

Antonia "Toni" Reyes

Care Coordinator

Toni has worked over 10 years in administrative aspects in the healthcare field. She now works part-time with the elderly in a Senior Facility in Evanston and full-time as a Care Coordinator for Open Arms Solutions. Toni's goals and challenges in healthcare have allowed her to continue to pursue a higher education and excel in her career. She has been able to combine both her administrative and CNA abilities into caring for the geriatric community with Open Arms as a Care Coordinator. Toni is glad to be a part of a team that impacts the hearts and families in our communities.

Justyna Sok

Senior Recruiter

Justyna Sok is a Senior Recruiter for Open Arms. Justyna has a Bachelor’s degree in Human Resources from Northeastern Illinois University. She is responsible for the entire recruiting process including screening, hiring and training our exceptional staff of caregivers. Justyna’s outgoing, positive attitude makes her an excellent candidate for meeting, greeting and transitioning new employees to Open Arms. She embodies the optimistic spirit Open Arms wants to showcase to clients, families and caregivers. Justyna truly enjoys meeting new people and helping Open Arms recruit the best care-giving staff possible.

Debbie Verschoor

Senior Recruiter

Debbie started with Open Arms Solutions in February 2018. She came to us with four years' experience in various aspects of the staffing field. Debbie earned her Bachelor's degree in Early Childhood Special Education from Kendall College in Chicago. She's excited to extend her passion for helping families to Open Arms and utilize her staffing expertise to hire quality caregivers.

Alicia Szczapa

HR/Staffing Compliance & Training Coordinator

Alicia joined Open Arms as the HR/Staffing Compliance and Training Coordinator in 2018 and is responsible for supporting the staffing and training on-boarding process. Alicia has a Bachelor’s degree in Human Resources from Northeastern Illinois University, where she gained experience in organizational development, benefits, training and new Hire on-boarding. Her passion for development and ability to bring out the best in others makes her a great fit for Open Arms Solutions!

Michelle Tapnio, CDP

Community Relations Manager

Michelle joined Open Arms Solutions with over 15 years of experience in the Post-Acute Healthcare Industry and has a great depth of knowledge and resources available to aid our professional referral sources and families. Michelle’s responsibilities include marketing to the community at large and partnering with physicians, case managers, CCRCs, SNFs, ALFs and ILFs to provide proper home care solutions for their patients and/or residents. Michelle’s warm demeanor creates a comfortable introduction for new clients who are considering home care for the first time and looking for support and guidance.

Jake Feeny

Marketing Associate

Jake joins the Open Arms team as a Marketing Associate. Following graduation with a degree in Human Development with concentrations in Chemistry and Biology from the University of Illinois, Jake began working as Activities Director for a large independent community for Brookdale Senior Living. He has a strong healthcare background, having worked in c-suite level executive search for healthcare services, overseas ambulance first response and senior living. As Marketing Associate, Jake is able to combine his passions for creativity as well as helping others to help market and grow the company.

Samantha Ornig

Marketing Associate & Front-Desk Receptionist

Samantha joined the Open Arms team in 2017 after completing her Bachelor's degree in public relations from Indiana University. She previously worked for Walgreens for over nine years, working over four years in the pharmacy and healthcare clinics, and participating in many community events. She interned for the Indiana Pacers's Community Relations Department, leading fitness and educational presentations through the Pacers Cares program. Her passion for giving back, experience in customer and community relations and educational background in PR and communications makes her a great fit for both the marketing and front desk roles. Samantha loves using her creative and interpersonal skills to further the marketing efforts of Open Arms, as well as getting to know our clients and caregivers personally.

Ericka Rodriguez

Finance and Operations Coordinator

Ericka joined the Open Arms team in April 2018 as the Finance and Operations Coordinator. With 12 years of experience in administrative support in accounting, finance, human resources and retail/catering operations, she brings her expertise and guidance to the team. Ericka graduated from North Park University with a Bachelor’s degree in Business and Economics and is currently pursuing her MBA in Business and Administration with a concentration in Accounting and Finance. Ericka was awarded the two highest honors for her class, the Chicagoland Diversity Award and the Vernard Jones Award for Campus Involvement and Leadership, and wanted to continue to pursue her passion for helping others. Ericka believes there is nothing more beautiful than someone who goes out of their way to make life better for others. Joining Open Arms has given her the opportunity to make a difference in peoples’ lives.