Your Care Team
Meet the amazing team of people behind your care!
Open Arms is a local Chicago senior care company, and we are proud of the quality of our relationships with our clients and with each other.
Meet the faces behind the company and what they love about creating meaningful senior care experiences.


Our Leadership Team

Julie Kollada
President & Founder
Prior to the founding of Open Arms Solutions, Julie established an impressive track record as a successful entrepreneur and respected business owner. For 18 years, she cultivated and prospered with an emphasis on quality service and building professional relationships. Ultimately, however, it was the experience with her own mother Jeanne a few years back that set her on a passionate course that led to the creation of Open Arms. Jeanne, a bright and vibrant woman, was given a diagnosis of Vascular Dementia and Alzheimer’s Disease that left her completely dependent. Without warning, Julie and her family were left to figure things out – where was her mother to live? Who was to care for her? How would long-term care insurance, Medicare, or Medicaid figure into the financial picture? And who was there to help Julie untangle the vast web of questions? An intense education in and introduction to the warm and caring world of healthcare heroes followed. Home care, assisted care, skilled nursing, hospice, attorneys, physicians, nurses, and therapists – the list goes on. Julie has made the long-term commitment to giving back, guiding families through the toughest of times, and helping seniors and the infirm regain, maintain and preserve their quality of life with help from Open Arms Solutions.

Craig Reiff
Partner
With over 30 years of experience in healthcare, including medical device development and manufacturing, post acute provider services for seniors, physician services and Medicare and Medicaid managed care insurance companies, Craig is a principal in Post Acute Network Solutions. Craig was previously CEO of Home Physicians, a Chicago-based healthcare service business that provides home-based primary care and podiatry physician services for over 15,000 Medicare patients in Chicago and Baltimore. In addition Craig has held sales, marketing, management and leadership positions with American Hospital Supply Corporation, Baxter Healthcare, Allegiance Healthcare and Cardinal Health. His knowledge of the post-acute continuum of care, provider relations and in-home care helps guide Open Arms Solutions business development and operational initiatives.

Lynn Green
Director of HR, Recruitment and Training
Lynn comes to Open Arms Solutions as the Director of Recruiting & Training with 30 years of experience in Human Resources and Talent Acquisition. She has in-depth experience in designing, implementing, managing and improving processes associated with Talent Acquisition, University Relations and Human Resources. Lynn was previously the Director of Human Resources for Autism Home Support Services, a provider of therapy to children with Autism Spectrum Disorders. In addition, Lynn spent 18 years in Human Resources working at W. W. Grainger, Inc a Fortune 500 organization headquartered in Lake Forest, IL which provides maintenance, repair and operating supplies and other related products and services to more than 3.2 million businesses and institutions worldwide.

Rachel Harris BSN, RN
Director of Operations
Rachel joined the Open Arms Team as a Nurse Manager in 2017 and was promoted to Director of Operations in January 2022. While Rachel was completing her Bachelor's degree in Science of Nursing at the University of Michigan, she worked in the sports industry, helping guide student athletes and families through the recruiting process. Through these experiences, she has developed an empathetic approach that allows her to guide and comfort families through the difficult and sometimes unknown waters ahead. Since then, she has come back to the healthcare field with an excitement and compassion for helping others. She is a team player and her positive attitude helps to connect and bring joy to both our clients and families.

Angela Wrubleski
Chief Operating Officer
Angela Wrubleski serves as the Chief Operating Officer and brings over fifteen years of experience in the healthcare industry to Open Arms. Prior to joining the team, Angela supported two large hospice organizations as a Regional Operations Director. Between these two roles, her responsibilities included oversight of a $180 million budget, implementation of cost saving measures to reduce medical supply and DME costs, management of inpatient and community palliative care programs, and creation of efficiencies that reduced the accounts receivable backlog by 3 million in two months. In addition, she mentored multiple individuals to help them grow from site specific roles to regional or executive level positions. It was her passion for quality healthcare at home that drew her to Open Arms Solutions. She believes the future of healthcare is at home. When not at work, Angela enjoys attending Cubs games, global wine tastings, and spending time with her husband and friends.

Our Sales Team

Marla Fleishman
Sales Support Coordinator
As a Sales Support Coordinator, Marla is often the first contact that families have with Open Arms. She empathetically listens to their needs for their loved one and will make educated suggestions on what type of care we can offer. She is committed to helping others to get the very best in home care that is tailored to their needs. She works with her team to make sure that every family and client is assisted in the kindest manner. Marla also enjoys spending time with her family, visiting her daughters at college, checking out new restaurants, and traveling.

Will Cook
Community Relations Manager
Will helps our clients feel comfortable with their care while maintaining and strengthening relationships with the communities we serve. His passion is providing a safe and welcoming environment for families to discuss the tough challenges that they are tasked to face. Outside of work, Will likes to spend time with his wife, attend concerts and sporting events.

Mackensie Barone , MBA
Community Manager
Mackensie enjoys meeting with seniors, and their family members to discuss the best path to meet their social, emotional, and physical needs, while maintaining their independence for as long as possible. Mackensie also loves spending time with her husband and four children outside of work.

Alex Kosmen
Administrative & Marketing Assistant
Meeting our wonderful caregivers and clients is the best part of Alex's day, helping whenever she is needed. Outside our assisting clients, Alex enjoys spending time in Wisconsin boating and ice skating.

Michelle Rubio, MSW, LSW
Senior Care Advisor
As a Senior Care Advisor, Michelle helps seniors and their families enrich their lives by providing counseling, education, and resources. Her passion is creating safe, nurturing spaces through her counseling work for both clients and their families to navigate challenging moments. Outside of work, Michelle enjoys spending time with husband and daughter, going to concerts, and hiking.

Amanda Puls BSN, RN
Senior Living Community Nurse Manager
Amanda's passion lies in helping seniors with the journey of aging and navigating the physical & emotional health of the family system. She is also passionate about her two boys, spending time with them as they grow up.

Our Recruiting Team

Danielle Berger
Senior Recruiter
Danielle loves finding awesome, new caregivers and working with them in the beginning of their OAS journey. After our caregivers, Danielle loves going for walks and playing catch with her dog Brodie.

Deb Verschoor
Senior Recruiter
Deb knows the work she does for Open Arms makes a powerful, positive impact in the lives of our clients and their families. Outside the office, Deb spends most of her time enjoying the outdoors biking and gardening.

Alicia Szczapa
HR Compliance and Training Specialist
As a member of the Recruitment Team, Alicia serves as a source of guidance and knowledge for our caregivers. After work, Alicia uses that love of knowledge when trying new recipes with her husband and son.

Our Finance Team

Niki Williams
Finance Coordinator
As Finance Coordinator, Niki is responsible for many important aspects of the home care business involving both the clients and caregivers of Open Arms. She is enthusiastic about accounting and payroll with 20 plus years of experience.

Sakethia Redmond
Finance Coordinator
Sakethia graduated from Colorado University with a bachelor’s degree in business administration. And with 10 years of experience in the accounting and finance department and is very passionate about what she does.

Our Operations & Care Coordination Team

Shari Capaldi
Care Coordination Manager
As Care Coordination Manager, Shari understands how important it is to understand each client as a person, not just what they need help doing. Seeing the connections between a caregiver and client develop and grow is what her work is all about. After work, Shari can be found cheering on her favorite team, University of Michigan football, with her family.

Kristin Reichert
Scheduling & On-Call Manager
Kristin's ability to find just the right caregiver for each client is a gift, she is able to determine what care they need and who can help. After hours, Kristin spends her time with family, friend and of course her bulldog Lily.

Alexia Lang
Scheduling Coordinator
As a member of the Scheduling Team, Alexia is a crucial part of our caregiver/client matching process. She is also a crucial part of her camping trio, including her dad and sister.

Angelina McMahon
Senior Living Care Coordinator
Building close relationships with clients, residents, and their families is Angelina's favorite part of working at Open Arms. When she isn't building client relationships, she is spending time with her friends and family.

Dede Glicken
Senior Living Care Coordinator
As a Care Coordinator, Dede works directly with our clients and caregivers to ensure that our clients can receive the highest quality of care and support. As a mother of four, Dede has learned that you must be a better listener than a talker, and she has found that this knowledge has really helped her professionally. When she isn't working, Dede loves spending time with her family and friends, traveling, and listening to audio books.

Kseniya Levinstein
In-Home Care Coordinator
Kseniya spends her days visiting clients, getting a chance to be involved in their life in a meaningful and wonderful way. After hours, Kseniya spends her time studying for her Nursing degree and watching movies with her fiancé and dog, Ruddy.

Katie Derrick
Scheduling Coordinator
Katie's senior care journey started over 10 years ago when she became a caregiver for Open Arms. Even now in her current role, Katie makes a true difference in bringing joy to our clients. Katie find her own joy in cooking and watching documentaries with her husband.

Elfrida Gjoshi
Scheduling Coordinator
Elfrida has always been passionate in helping others. As a scheduling coordinator, she brings that passion to match you or your loved one with the right caregiver. In her spare time, Elfrida loves spending time with her family and enjoys cooking.

Rachel Shammo
In-Home Care Coordinator
As one of our In-Home Care Coordinators, Rachel enjoys spending quality time with her clients; reminiscing with them and sharing stories together. Outside of work you can find Rachel crocheting goodies for her friends and family.

Toya Sprott
Senior Living Care Coordinator
Toya's senior care journey began as an Open Arms Caregiver many years ago. In her current role, she continues to take care of every client and puts a smile on their face each day. When she isn't working she enjoys spending time with her daughter and relaxing.

Taylor Burnham
Scheduling Coordinator
Before beginning her role as one of our Scheduling Coordinators, Taylor worked as a caregiver for more than 7 years helping seniors in the community. The insight and advice clients have shared with is Taylor favorite part of her role. She has taken that advice and applied it to her daily life with her fiancé and their fur babies.

Titilola Ajayi
Senior Living Care Coordinator
Just like so many of our wonderful team members, Titilola began her senior care journey as an Open Arms Caregiver. Her passion is helping others, caregivers and clients, in whatever they need. When she isn't helping others, Titilola loves reading a good book outside on a beautiful day.

Claire Mussar
Senior Living Care Coordinator
Claire enjoys ensuring that seniors and their families receive the highest quality caregiving services and feel safe in their homes. She works directly between our caregivers and clients supervising care needs and coordinating logistic needs. Outside of work, Claire loves to spend time with her husband and baby boy, travel as much as possible, and has a good time with friends attending music events, theater, and all the wonderful things Chicagoland has to offer.

Jackie Arreola
On-Call Coordinator
Jackie loves the relationship she has built with caregivers and playing her role to help seniors stay home. Off hours, Jackie likes to read, find healthy & delicious cooking recipes, work out, and spend quality family time with her husband and three daughters.

Jazmin Bingham
On-Call Coordinator
Jazmin takes joy in working with our senior clients to ensure they have all the services they need to remain comfortable at home. She also loves helping our clients and their families navigate senior community living and assisting with any concerns that may arise while our caregivers are on shift. Some of Jazmin’s favorite hobbies are spending time with friends, family, and her five-year-old son, at concerts or watching movies.

Veronica Moore
In-Home Care Coordinator
Veronica Moore has worked with Open Arms since May 2017 and it was clear she would be perfect for our Embrace Memory Care program. Veronica was the perfect choice for Care Coordinator given her ability to empathize with any situation and put those around her at ease, whether it’s a client or a new caregiver.

Our Caregiving Team